Managed EDI — fully managed electronic data interchange service
In short: Managed EDI means the service provider takes over the entire operation of the EDI infrastructure — not just hosting, but also monitoring, resolving incidents, adding new retailers, updating mappings when specs change. EDIconnect Managed EDI includes SLA, 24/7 on-call and a dedicated account manager.
Key capabilities
- Full operations: Not just hosting — we monitor, resolve incidents, update mappings, add new retailers.
- Dedicated account manager: A person with your phone and email in their address book, who answers you directly.
- 24/7 on-call: Pager duty for critical incidents — response guaranteed in minutes, not hours.
- Retailer additions included: When you sign with a new retailer, we do all connection and testing work. No additional charge.
- Spec updates handled: When a retailer changes EDIFACT version or adds new fields, we update — you don't notice.
- Monthly reports: Operations report with volumes, incidents, SLA compliance, optimization proposals.
Managed EDI vs Self-Service EDI
In Self-Service EDI (classic Cloud EDI or on-premise), the platform is provided but operation remains your responsibility: who adds a new retailer? Who spots that a DESADV was rejected? Who updates mappings when Kaufland moves from EDIFACT D96A to D01B?
In Managed EDI, all this operational work belongs to the provider. You get a service even at 3 AM — if a critical document fails, EDIconnect intervenes, not you. This is the optimal model for companies that want to focus on business, not on operating EDI.
Frequently asked questions
What does Managed EDI mean?
Managed EDI is the model where you fully outsource EDI infrastructure operation to a specialized provider. They take end-to-end responsibility: the platform runs, incidents get resolved, new retailers are added, mappings are updated — all without you being involved.
Managed EDI vs Cloud EDI: what is the difference?
Cloud EDI gives you a hosted platform; you still have to configure retailers, debug errors, update mappings. Managed EDI includes all operations — a full service where the provider does everything, you are the consumer.
How much does Managed EDI cost?
EDIconnect Managed EDI typically starts at €200-500/month for small and mid-sized companies and grows with volume and number of retailers. Includes operations, on-call, account manager and retailer additions with no per-item fee.
What SLA does a Managed EDI service offer?
EDIconnect Managed EDI offers 99.9% uptime SLA, critical-incident response time under 15 minutes, restoration time under 2 hours. All contractually guaranteed with penalties on breach.
When is Managed EDI worth it vs Self-Service?
Managed EDI is worth it if: (1) you have 5+ connected retailers, (2) volumes over 500 documents/month, (3) no dedicated EDI IT team, (4) you prioritize zero downtime and zero internal operational work.