EDI Monitoring & Alerts — real-time visibility into every document
In short: EDI monitoring and alerts give a supplier real-time visibility into the status of every purchase order, dispatch advice and invoice exchanged with a trading partner, with notifications when something needs attention.
Key capabilities
- Real-time document status: Every purchase order, order confirmation, dispatch advice and invoice shows a live status in the Web EDI portal — sent, received, acknowledged or failed.
- Proactive alerts: Notifications flag failed transmissions, missing acknowledgments and approaching deadlines before they turn into a chargeback.
- Per-retailer dashboards: Monitor volume and error rates broken down by retailer, useful when you're connected to several of the 30+ supported partners at once.
- Webhook integration: The advanced API pushes status changes to your own systems via webhooks, so internal teams get notified without checking the portal manually.
Why monitoring matters more than the EDI mapping itself
A correctly configured EDI mapping only guarantees that documents can be exchanged — it doesn't guarantee they will be, every single time, without exception. Certificates expire, retailer test environments occasionally have outages, and product catalogs drift out of sync as new items are launched. Without active monitoring, the first sign of a problem is often a phone call from a retailer asking why a purchase order confirmation never arrived, by which point a shipping deadline may already be at risk.
Monitoring converts EDI from a 'set it and forget it' integration into an operationally managed process, where issues are caught within minutes rather than days. For suppliers connected to multiple retailers, per-partner dashboards also make it easy to spot whether a problem is systemic (affecting all partners) or isolated to one retailer's specification change.
How EDIconnect's monitoring and alerting works
Every document processed through EDIconnect's Web EDI portal — inbound purchase orders, outbound order confirmations, dispatch advices, invoices — gets a real-time status that's visible in the portal dashboard. Failed or delayed documents trigger alerts so your team can act before a retailer deadline passes, and per-retailer views make it straightforward to track performance across all 30+ supported trading partners.
For customers who want monitoring integrated into their own systems rather than checked in a separate portal, the advanced API exposes webhooks that push status changes in real time, alongside OAuth2 authentication, a Postman collection and a sandbox environment for testing the integration before going live.
Frequently asked questions
What can I monitor in the Web EDI portal?
You can see the real-time status of every document exchanged — purchase orders received, order confirmations and dispatch advices sent, invoices issued — along with acknowledgment status and any errors flagged for each transaction.
How do alerts work?
Alerts notify your team when a document fails validation, when an expected acknowledgment hasn't arrived within the normal window, or when a processing deadline is approaching, so issues can be resolved before they affect a shipment.
Can I get alerts for a specific retailer only?
Yes, monitoring can be scoped per trading partner, which is useful if you want tighter alerting on a strategic retailer versus a lower-volume one.
Does monitoring cover ANAF e-Factura submissions?
Yes, ANAF e-Factura and e-Transport submissions are tracked in the same portal alongside retailer EDI documents, giving a single place to check compliance status.
How do webhooks fit into monitoring?
For customers using the advanced API, webhooks deliver status changes (document received, acknowledged, or failed) directly to your own systems in real time, instead of requiring someone to check the portal manually.
Is monitoring included in the base Web EDI plan?
Yes, real-time document status and alerting are part of the standard Web EDI subscription starting at 24 €/month; webhook-based monitoring through the API is available on higher-volume or API-enabled plans.