CRM + ERP TCO over 3 years: what you'll actually spend

Sticker price is not TCO. This guide breaks down the true 3-year total cost of a CRM + ERP stack for a 50-user Romanian company: licenses, implementation, integrations, change management, hosting and support. Realistic range: €180k-€420k.

Cost components

License CRM €30-90/user/month + ERP €50-150/user/month (multi-year commits save 10-20%). Implementation & consulting 50-150% of year-1 license. Integrations €10-40k. Change management 10-20% of implementation.

Hosting & upgrades

Cloud SaaS is 20-40% cheaper over 3 years for most SMBs vs on-premise (which adds €15-40k/year in servers, backup, patching). Premium support & upgrades 18-22% of license annually. Always negotiate multi-year.